Acting on product safety
If there is a problem with the safety of a product, its manufacturer is responsible for making arrangements for its repair, replacement or refund for the owner. This includes contacting the person who has purchased it where possible, and publishing a notice drawing attention to the risk the product poses and what the manufacturer is doing to remedy the issue.
Grenfell Tower fire update
A Hotpoint fridge freezer has been connected to the Grenfell Tower fire. At this stage, Hotpoint has not issued a product recall. If you are concerned you may have a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey), call Whirlpool Corporation’s freephone hotline on 0800 316 3826 or visit the Hotpoint Service website to register your details to receive further updates.