Acting on product safety
If there is a problem with the safety of a product, its manufacturer is responsible for making arrangements for its repair, replacement or refund for the owner. This includes contacting the person who has purchased it where possible, and publishing a notice drawing attention to the risk the product poses and what the manufacturer is doing to remedy the issue.
Grenfell Tower fire update
The investigation into the Hotpoint fridge freezer (model number FF175B) involved in the Grenfell Tower fire has confirmed there is no need for a product recall, and that consumers can continue using the product as normal. Whirlpool will continue to provide advice and support to its customers through their freephone hotline on 0800 316 3826 and the Hotpoint Service website.